Frequently Asked Questions
When can we expect to have our photographs delivered?
We allow 10 working days to collect orders and a further 10 working days to process orders and have them delivered back to the school.
What happens if a parent loses their proof card?
Please email us at firstname.lastname@example.org to request an e-proof.
What payment types do you accept?
We now only accept online payments (debit/credit card)
What about late orders?
Please allow 28 working days term time only.
A photograph has come back scratched or damaged, what should we do?
The parent will need to return the photograph back to us with the proof card and their address and we will send out a new print straight away.
A parent has missed the deadline to get their order form back, can they still order?
All late orders are now dealt with online. The parent will need to follow instructions on their order proof. Postage fees will apply.
Can I mix photographs within packs?
Yes, please see our mix and match options.
Did you know we also provide
Branding & Logo Design
Your brand is more than just your logo, website or shop front. It should be professionally designed to support your school's business morals, goals and objectives.
Our Graphic Design Team provides professional, high quality graphic solutions customized to meet the needs of your school.
It is important to ensure your website looks good on every device. From large screens to smart phones, we build bespoke websites that will scale perfectly to any size.